Page Title

Founded in early 2005 by Vietnam Consultants Ltd, having tenure on site in Vietnam since 1989
with a goal to provide the best Vietnam Products available.
We ship our products throughout the US and our offices are located in Ho Chi Minh city, Vietnam.

Contact Information
vietnamconsultantsltd@yahoo.com
Frequently Asked Questions
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Changes/Cancellations
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Shipping Policy
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Return Policy
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Privacy Statement
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Product or sale questions
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Shipping damages and mistakes
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Product replacements and returns
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Advertising / Review inquiries
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Please note our phones are for customer support, no phone orders can be taken, email-fax's only.

Vietnam Consultants Ltd. Office’s

Corporate Office
Vietnam Consultants Ltd.
Hong Kong

USA Office
706 W. Katella Avenue
Orange, California 92867
Tel/Fax: 714-7717289 714-771-1470
Mr. Dennis Ngo

Vietnam Office
77/51 Nhat Chi Mai
F13, District Tan Binh
HCMC, Vietnam
Tel/Fax:   84-82937767
Robert Vernon
Mobile: 84-918408230

Factory Office
Ap Ong Dong, Xa Tan Hiep
Huyen Tan Uyen Binh Duong, Vietnam
Tel: 0650-653041
Fax: 0650-653043
Mr. Sau
Mobile: 0919698302

Textile Office
78/G9 Cong Hoa Street 04 Waed
District Tan Binh
HCMC, Vietnam
Mr. Gorden Lee

       London Office
57, Deerfield Close
Buckingham   Bucks,
MK18 7ET   UK
Ms. Sue Ainslie
sue_ainslie@yahoo.co.uk

Nigeria Office
6 Chief Ekwueme Street,
Off. ZIik's Avenue Uwani Enugu
Enugu State
stbruno2008@yahoo.com
Mr. Bruno

Norway Office
St. Jorgensgt 2
3110 Tonsberg, Norway
bheinsen2001@yahoo.com

Frequently Asked Questions

Orders

• Must I include a "Target Price" with my order?
• Do you accept orders via phone, email, fax, or postal mail?
• What methods of payment do you accept?
• I have been told that my order is "On hold for security reasons". What does that mean?
• Do you accept purchase orders?
• I have questions about an item. Can your customer service agents physically
obtain a product and give me more information about it?
• How do I know if you have a product in stock?
• You just said that if I can order it, you have it. Why did you email me saying an item is out of stock?
• How can I check my order status?

Please continue reading-important information follows:

Shipping

• I live in in a foreign country and your web site won't take my order. Will you ship to me?
• My order was shipped UPS and the link you provided doesn't appear to have been updated in a
few days. Can you give me more information about my order?
• I received a box from you but not all of the items I ordered were included. What should I do?

Returns

• How long do you accept returns?
• How do I return an item to vietnamstoreonline.com for replacement/refund?
• A product I purchased from you a while back has stopped working, who do I contact?
• I received a defective product, who pays for the return shipping cost?

Order Changes and Cancellations

All requests to change or cancel an order should be carried out on the phone with one of our representatives.
Requests that are sent via email or requests left as phone messages may not be received in time and your order
may ship. Once an order has been packed and tagged for pickup, changes cannot be made and the order
cannot be cancelled. Please note that at certain times it may take less than 30 minutes to ship your order from
the time that is placed. Please also be aware that our warehouse staff works evenings and weekends, so it may
not be possible to change or cancel it once placed. Please make sure that your order is correct and that you
really want everything in your shopping cart before clicking "Submit Order".

Shipping Policy

Locations:

We ship to locations within the United States, including all 50 States, Puerto Rico, Guam, and the US Virgin
Islands. We ship to APO/FPO addresses as well. We also ship to locations in Canada that are accessible via UPS
Standard service. We do ship to international locations but some restrictions or shipping delays may apply.

Shipping Costs:

Our shipping costs are based on the weight of the products, the number of boxes they must be packed in,
the distance they must travel, and the shipping method chosen. Shipping & handling charges for customers
include the brokerage fees and taxes whenever applicable.

Price Quotes:

If you need to find out how much shipping will cost on your order, please put all of the items that you plan on
ordering into your shopping cart (or contact us by email). Once you click on the checkout button, you will be
prompted to enter your shipping address. You will receive a shipping quote on the next page based on what
shipping option you chose. Please keep in mind that you will not be asked to enter any of your billing
information until we give you a shipping quote.

Shipping Methods:

* delays and restrictions may apply

UPS, DHL, & EXPRESS are our primary shipping carriers. Since they do not deliver to "P.O. Boxes", we strongly
recommend you indicate either a residential or business shipping address with a contact phone number and a
valid email address to confirm your order, to avoid delays. All orders are confirmed by email to the address you
have provided and occasionally by direct phone line.

Standard Shipping – Packages weighing less than 1 lb. will be shipped via our carriers (expect delivery in 3-21
days).* Heavier packages will ship via UPS Ground within the US and Canada (expect delivery in 1-7 business
days). All packages destined for APO/FPO addresses, Guam, or the US Virgin Islands will ship via UPS, DHL, or
EXPRESS regardless of weight. APO/FPO orders can take up to 2 months to be delivered, please contact us if
your order takes longer than that to arrive. Tracking numbers will be provided for all orders.

Ground – Basic ground shipping (includes Hawaii, Alaska, and Puerto Rico). Expect delivery within 1-7 business
days of shipment (depending on your proximity to the shipment origin).
Business day delivery only (not weekends or holidays).

3 Day Select* – (within the USA) Time-definite shipping method. Business day delivery only (M-F). Expect
delivery by the end of the 3rd business day after shipment. Orders placed before 2:00 PM Eastern Time will ship
out the same day (except in cases where an item may be out of stock, subject to limited availability, or where
"PayPal" has been indicated as the method of payment).

2nd Day Air* – (within the USA) Time-definite shipping method. Business day delivery only (M-F). Expect
delivery by the end of the 2nd business day after shipment. Orders placed before 2:00 PM Eastern Time will
ship out the same day (except in cases where an item may be out of stock, subject to limited availability, or
where "PayPal" has been indicated as the method of payment).

Next Day Air* – (within the USA) Time-definite shipping method. Business day delivery only (M-F). Expect
delivery by the end of the 1st business day after shipment. Orders placed before 2:00 PM Eastern Time will ship
out the same day (except in cases where an item may be out of stock, subject to limited availability, or where
"PayPal" has been indicated as the method of payment).

Next Day Air (Saturday)* – (within the USA) Time-definite shipping method. Available from 5PM Eastern on
Thursday to 2PM Eastern on Friday for delivery on Saturday by the end of the day. Saturday delivery is not
available to some rural areas. You will be contacted if your order cannot be shipped via this method. Orders
placed before 2:00 PM Eastern Time on Friday will ship out the same day (except in cases where an item may be
out of stock, subject to limited availability, or where "PayPal" has been indicated as the method of payment).

Canada (UPS Standard) – International ground shipping (Canada only). Limited to regions where UPS Standard
delivery is available (orders will not be accepted from customers located in zip codes that start with "X", "Y", or
"Z"). Business day delivery only (M-F). All applicable brokerage fees and local taxes are included in our
shipping quote when ordering so that no payment is necessary upon package delivery.

*Time-definite shipments (3 Day Select, 2nd Day Air, and Next Day Air) that do not arrive by the end of the day
on the scheduled delivery date (due to carrier delays) please contact the carrier and provide the tracking
number to the carrier for updated information by real time.   Refunds cannot be issued due to delays from
unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil
commotions, disruptions in air or ground transportation networks due to weather phenomena or natural
disasters, or in the event that an ordered product is out of stock or has limited availability. Refunds are only
available for faulty or damage product either from the carrier or our company.
Shipping cost are not refundable at anytime.

Abnormal Shipping Charges

Due to shopping cart malfunctions vietnamstoreonline.com reserves the right to make corrections to customer
orders after they are placed. With customer permission vietnamstoreonline.com may also make additional
charges to a customer’s credit card after an order is placed.

Damaged Shipments:

We try our best to prevent damage to all packages during transit by packing each order carefully.
Unfortunately, there will be the occasional damaged item.

When shipping damage occurs please make sure that you do not dispose of the original shipping container or
any of the packing material (if the original box and packing material are not available then we will not be able
to file a claim and we will be unable to replace your damaged item). Please pack the damaged item back up as
you received it and contact us immediately via email (shipping@vietnamstoreonline.com) or phone. Make sure
that you include a detailed description of the damage to the item, as well as a description of the package if there
is any damage to the carton.

Once you have notified us of the damage we will start a claim with the shipping carrier. A representative of that
carrier may contact you regarding a pickup or an on-site inspection. Once the package has been inspected by
the carrier we will ship out a replacement for the damaged item.

Please note that some products are not eligible for damage claims or replacement if they are in less-than-
perfect condition (for example, glass bottles freezing and shattering during the winter, cans exploding or candy
melting due to heat and/or pressure during the summer, rough handling in transit, etc.) and that all products
delivered in consumable condition (meaning that drinks are not leaking and candy is not crushed) are to be
considered acceptable, regardless of the condition of the can, bottle, or wrapper.

Undeliverable or Refused Shipments:

Packages will be shipped back to us if the customer refuses the package, is not available for several days for
delivery, or if the address entered is incorrect or incomplete. US-destined packages that come back marked
"Undeliverable as Addressed", "No Such Address/Street/Number", etc. will have a full refund issued for the
products (including Sales Tax if applicable) but not the freight. US-destined packages that come back marked
"Refused", "Will Call, Did not Show", etc. will have a 20% restocking fee deducted from the value of the
products before a refund is issued. Any postage due associated with a recovering a refused or undeliverable
package will be deducted from the refund.

NOTE: We will not pay recovery fees for ANY shipments. Customers who have undeliverable packages or who
refuse their packages will not receive refunds for the items that were shipped, the freight, taxes, or brokerage,
and the products will become the property of that carrier. If the tracking states that you gave an incomplete
address then you will need to contact the carrier, to provide the correct information. If you decide that you do
not want the items then you will need to accept the shipment and then
contact us at info@vietnamstoreonline.com to receive return authorization.

Freight Forwarders:

vietnamstoreonline.com ships throughout the United States (including Puerto Rico, Guam, and the US Virgin
Islands) and Canada, as well as to APO/FPO addresses.

Customers in other countries may place orders with us using DHL, UPS or a freight forwarding company to your
shipping address (if the address of the forwarding company is listed as an authorized secondary address with
the credit card issuer) but we will provide no support on any products that are ordered and will not be
responsible for lost, damaged, or incomplete packages.
If you use a freight forwarding company then you do so at your own risk.

Return Policy

Terms and Conditions:

1.        All returns must be initiated within 15 days from when the products are delivered to you. All returns
require an RMA number and must be received by an vietnamstoreonline.com
employee within 15 days of receiving said number.
2.        You can email info@vietnamstoreonline.com to receive an RMA number, please include your order
number, your name, the product that you wish to return, and a reason for the return.
3.        Customers are responsible for all return shipping costs, including on defective merchandise. This is
analogous to paying for gas to drive a product back to the store you bought it from.
Packages that arrive "COD" or "Postage Due" will be refused.
4.        All products must be received in new, resalable condition. The condition
of the product will be determined at our discretion.
5.        A 15% restocking fee will be charged for all non-defective returns. A larger restocking fee may be
deducted if the returned merchandise is not resalable (for example, a tamper-proof seal broken, the packaging
damaged, the product scratched, manual or software missing, etc.).
6.        Packages refused by the customer will be restocked with a 20% fee deducted from the
refund. In addition, any postage due or brokerage fees associated with recovering a
refused package will be deducted from the refund.
7.        Shipping charges are not refundable under ANY circumstances once an order has shipped.
8.        We do not cross-ship replacements for defective items, but we may waive the restocking fee on a return
for a refund if the customer places a new order for a replacement product BEFORE the return is processed and
informs our customer service team of the new order number.
9.        Authorized returns will be processed within 7 business days
("business days" exclude weekends, holidays, and the day the package is delivered)
of when they are delivered. Unauthorized returns, refused packages,
and undeliverable packages can take up to 3 weeks to be processed and may be refused, returned
to you at your expense, or restocked with a 20% restocking fee. If your return has not been
processed within the specified time then please contact info@vietnamstoreonline.com.
10.        Returns will not be accepted for any of the following: To be assigned on a case by case basis.

Defective Items:

If an item is DOA (or fails within the first 15 days) then please contact us at info@vietnamstoreonline.com
Replacement of defective items reported within 72 hours of delivery will be sent out via the shipping method
originally paid for. Replacement of items that failed after that (but still during the first 15 days) will be shipped
out UPS Ground or alternate as so as decided by vietnamstoreonline.com.

If a product fails sometime after the first 15 days then please contact the manufacturer directly. If you are not
sure who the manufacturer is, or are not sure how to contact them, or are having problems getting them to
replace your product while it is covered under the Manufacturer's Warranty (if any) then please email us at
info@vietnamstoreonline.com and we will do our best to assist you.

Return Shipping instructions:

All returned items should be packed in the same manner as they were originally shipped to you. Products
returned without a separate shipping box or without the original product box will be refused. You will need to
write the RMA number that was issued on the outside of the shipping container (do not mark the product box)
or on the shipping label. You are free to use any carrier that you choose (we recommend UPS because $100 of
insurance is included free and all packages delivered here are signed for) but we strongly suggest that you
purchase Insurance and Signature Confirmation if you are using UPS (or any other carrier where they are not
included for free) as we are not responsible for any packages lost or damaged during the return trip. In the
event that a package is listed as "Delivered" but cannot be found, only the signature of a vietnamstoreonline.
com employee will suffice as proof of delivery to our warehouse.

Privacy Statement

What we do with your information:
Vietnam Store Online will not rent, sell, or share any of the personal information
that you provide through our website, e-mail, or postal mail.
We will only use your information for in-house functions and to send updates about your order.

How we Protect your information:

Vietnam Store Online uses SSL (Secure Socket Layer) encryption when transmitting sensitive information.
An icon resembling a padlock is displayed on the bottom of most browsers window during SSL
transactions that involve credit cards and other forms of payment. The information
you provide will be stored securely on our servers and all payment info is automatically
removed from our web store 30 days after the transaction is processed.

Disclaimer, Limitation of Liability, and Other Considerations

We strive to provide our customers with as much information as possible about the products that we sell.
However, you should be aware that the pictures shown may not be of the exact products sold (although we will
do our best to point out any differences). In addition, since most of the technical data on our site comes from
our suppliers and from the manufacturers of the products, we cannot guarantee that it is all 100% correct as
products do occasionally change after an initial shipment (of which we are generally not informed) and
sometimes the info they provide is just plain wrong. Unacceptable differences must be reported BEFORE a
product is used. Returns initiated on used products where details differ from those given on our site will be
treated as standard returns and all policies given above regarding standard returns will apply.

Vietnam Store Online does not warrant merchantability or fitness of use for a particular purpose on any of the
products on our web site. Any compatibility information given on this site comes from the manufacturer of the
given product and was not determined by our staff through internal testing. Product intros were not written by
technical professionals and any claims in the product introductions should be considered opinion, not fact. It is
the customer's responsibility to verify that the product(s) purchased will function in the capacity desired before
placing an order.

By placing an order with vietnamstoreonline.com you agree to abide by all of the terms, conditions, and policies
given in this document. You also agree that under no circumstances shall Vietnam Store Online, its officers,
employees, or other representatives be liable for any special, incidental, indirect, consequential, or punitive
damages, including but not limited to loss of data, loss of property, or loss of profits. The sole and exclusive
maximum liability to Vietnam Store Online arising from any product sold on this website shall be the price of the
product ordered.

Free or low-cost promotional items are offered from time to time as part of package deals. These products are
available while supplies last and we reserve the right to substitute other functionally-similar (but not
necessarily functionally-identical) products of equal or greater value at our discretion and without the
customer's approval.

Finally, prices, products, availability, offers, and policies are subject to change without notice.

*New Products* | I Need One... | Shop By Brands |
Resource Center | *Sale Items* |

Feel free to contact our team with any additional questions you may have at i nfo@vietnamstoreonline.com

The Official Newsletter

Just when you thought that life couldn't possibly get any better, we decide to launch a newsletter. But, this isn't
your average, run-of-the-mill, look what we can do and how great we are newsletter. Instead, we want to give
something back to you. Our newsletters will have coupon codes that can be used on many of your favorite
items, as well as some brand new ones at vietnamstoreonline.com. There will also be previews of upcoming
items, sales, and contests before they hit the website. Consider yourself "On the Inside" when you receive our
newsletter. If you don't like what you see, though we find that will be very doubtful, it is very easy to
unsubscribe from the newsletter. Plus, you can feel safe knowing that your information will never be sold or
distributed to anyone else.

Each newsletter will be sent every month, so that you have enough time to recover from the last one.

NOTE: The Newsletter is a straight up, no bull, legit newsletter.   If you for some enigmatic reason you are
unwilling to receive the free-no obligation-informative Newsletter, just click unsubscribe, and send your
request to be deleted. We care about your privacy, and your email address is used by us for the sole purpose of
sending you a newsletter. We do not sell, share, or give away your email address to anyone. All email address's
are confidential and are only used to communicate with our customers direct or to send correspondence for
communication purposes.

X-Hour
is
1 Hour.
60 Minutes.
3600 Seconds.

That is how long you have to take advantage of one of the best deals on the Internet every single week.
We call it…the X-Hour.

The X-Hour has been hailed by some to be the most incredible event of their lives. Others have said that the X-
Hour is the only reason that they continue to live. Now you can experience one of the highest discounts on a
single product on the Internet. For one hour every week, we run a sale on a different product guaranteed to be
lower than anyone else.

Write it down on your calendar. Tie a ribbon around your finger. Tape a note to your pet. Do whatever it takes to
remember to go to www.vietnamstoreonline.com between 9:00pm and 10:00pm eastern time every Sunday. We
will save you money. All that you have to do is show up.

X-Hour 9:00 – 10:00pm Eastern

12-5-2005 - Mission Accomplished!   X-3 Hour Sale was a huge success! Everyone involved has truly done a
great thing and should be proud. The X-Hour on December 5th, 2006 is now one of the largest X-Hours to date.
Congratulations again to everyone who participated in this event, it is great to know we have a community of
caring members whom are out to make their mark on the world. The effect of a group of caring individuals can
be amazing. Thank you for making a difference and supporting this event.
(within the USA)
Sincerely,
The Entire Vietnam Online Store Team

X-Hour
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