Page Title

Orders

• Do you accept orders via phone, email, fax, or postal mail?
• What methods of payment do you accept?
• I have been told that my order is "On hold for security reasons". What does that mean?
• Do you accept purchase orders?
• I have questions about an item. Can your customer service agents physically obtain a product and give me
more information about it?
• How do I know if you have a product in stock?
• You just said that if I can order it, you have it. Why did you email me saying an item is out of stock?
• How can I check my order status?

Shipping

• I live in in a foreign country and your web site won't take my order. Will you ship to me?
• My order was shipped and the link you provided doesn't appear to have been updated in a few days. Can you give me more
information about my order?
• I received a box from you but not all of the items I ordered were included. What should I do?

Returns

• How long do you accept returns?
• How do I return an item to Xoxide.com for replacement/refund?
• A product I purchased from you a while back has stopped working, who do I contact?
• I received a defective product, who pays for the return shipping cost?

Order Changes and Cancellations

All requests to change or cancel an order should be carried out on the phone with one of our representatives. Requests that are sent
via email or requests left as phone messages may not be received in time and your order may ship. Once an order has been packed
and tagged for pickup, changes cannot be made and the order cannot be cancelled. Please note that at certain times it may take less
than 30 minutes to ship your order from the time that is is placed. Please also be aware that our warehouse staff works evenings and
weekends, so it may not be possible to change or cancel it once placed. Please make sure that your order is correct and that you
really want everything in your shopping cart before clicking "Submit Order".

Shipping Policy

We ship to locations within the United States, including all 50 States, Puerto Rico, Guam, and the US Virgin Islands. We ship to
APO/FPO addresses as well. We also ship to locations in Canada that are accessible via UPS Standard service. We ship to any other
international location as agreed by contracted terms and conditions.

Shipping Costs:

Our shipping costs are based on the weight of the products, the number of boxes they must be packed in, the distance they must
travel, and the shipping method chosen. Shipping charges for Canadian customers include the brokerage fees and taxes. Buyers
must consider and accept responsibility of import duties when applicable.

Price Quotes:

If you need to find out how much shipping will cost on your order, please put all of the items that you plan on ordering into your
shopping cart. Once you click on the checkout button, you will be prompted to enter your shipping address. You will receive a shipping
quote on the next page based on what shipping option you chose. Please keep in mind that you will not be asked to enter any of your
billing information until we give you a shipping quote.

Shipping Methods:

UPS is our primary shipping carrier. Since UPS does not deliver to P.O. boxes, we strongly recommend you indicate either a
residential or business shipping address to avoid delays.
Standard Shipping – Packages weighing less than 1 lb. will ship via USPS (expect delivery in 3-21 days). Heavier packages will ship
via UPS Ground (expect delivery in 1-7 business days). All packages destined for APO/FPO addresses, Guam, or the US Virgin
Islands will ship via USPS, regardless of weight. APO/FPO orders can take up to 2 months to be delivered, please contact us if your
order takes longer than that to arrive.
Ground – Basic ground shipping (includes Hawaii, Alaska, and Puerto Rico). Expect delivery within 1-7 business days of shipment
(depending on your proximity to the shipment origin). Business day delivery only (M-F).
3 Day Select* – Time-definite shipping method. Business day delivery only (M-F). Expect delivery by the end of the 3rd business day
after shipment. Orders placed before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of
stock, subject to limited availability, or where "PayPal" has been indicated as the method of payment).
2nd Day Air* – Time-definite shipping method. Business day delivery only (M-F). Expect delivery by the end of the 2nd business day
after shipment. Orders placed before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of
stock, subject to limited availability, or where "PayPal" has been indicated as the method of payment).
Next Day Air* – Time-definite shipping method. Business day delivery only (M-F). Expect delivery by the end of the 1st business day
after shipment. Orders placed before 2:00 PM Eastern Time will ship out the same day (except in cases where an item may be out of
stock, subject to limited availability, or where "PayPal" has been indicated as the method of payment).
Next Day Air (Saturday)* – Time-definite shipping method. Available from 5PM Eastern on Thursday to 2PM Eastern on Friday for
delivery on Saturday by the end of the day. Saturday delivery is not available to some rural areas. You will be contacted if your order
cannot be shipped via this method. Orders placed before 2:00 PM Eastern Time on Friday will ship out the same day (except in cases
where an item may be out of stock, subject to limited availability, or where "PayPal" has been indicated as the method of payment).
Canada (UPS Standard) – International ground shipping (Canada only). Limited to regions where UPS Standard delivery is available
(orders will not be accepted from customers located in zip codes that start with "X", "Y", or "Z"). Business day
delivery only (M-F). All applicable brokerage fees and local taxes are included in our shipping quote when
ordering so that no payment is necessary upon package delivery.
*Time-definite shipments (3 Day Select, 2nd Day Air, and Next Day Air) that do not arrive by the end of the
day on the scheduled delivery date (due to carrier delays) may have a partial refund issued to reflect the service that was received.
Refunds cannot be issued due to delays from unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor
disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in
the event that an ordered product is out of stock or has limited availability.

Abnormal Shipping Charges

Due to shopping cart malfunctions Xoxide.com, Inc. reserves the right to make corrections to customer orders after they are placed.
With customer permission Xoxide.com, Inc. may also make additional charges to a customer’s credit card after an order is placed.

Damaged Shipments:

We try our best to prevent damage to all packages during transit by packing each order carefully. Unfortunately, there will be the
occasional damaged item.

When shipping damage occurs please make sure that you do not dispose of the original shipping container or any of the packing
material (if the original box and packing material are not available then we will not be able to file a claim and we will be unable to
replace your damaged item). Please pack the damaged item back up as you received it and contact us immediately via email
(shipping@xoxide.com) or phone. Make sure that you include a detailed description of the damage to the item, as well as a
description of the package if there is any damage to the carton.

Once you have notified us of the damage we will start a claim with the shipping carrier. A representative of that carrier may contact you
regarding a pickup or an on-site inspection. Once the package has been inspected by the carrier we will ship out a replacement for
the damaged item.

Please note that caffeine products are not eligible for damage claims or replacement if they are in less-than-perfect condition (for
example, glass bottles freezing and shattering during the winter, cans exploding or candy melting due to heat and/or pressure during
the summer, rough handling in transit, etc.) and that all products delivered in consumable condition (meaning that drinks are not
leaking and candy is not crushed) are to be considered acceptable, regardless of the condition of the can, bottle, or wrapper.

Undeliverable or Refused Shipments:

Packages will be shipped back to us if the customer refuses the package, is not available for several days for delivery, or if the
address entered is incorrect or incomplete. US-destined packages that come back marked "Undeliverable as Addressed", "No Such
Address/Street/Number", etc. will have a full refund issued for the products (including PA Sales Tax if applicable) but not the freight.
US-destined packages that come back marked "Refused", "Will Call, Did not Show", etc. will have a 20% restocking fee deducted from
the value of the products before a refund is issued. Any postage due associated with a recovering a refused or undeliverable package
will be deducted from the refund.

NOTE: We will not pay recovery fees for ANY Canadian shipments. Canadian customers who have undeliverable packages or who
refuse their packages will not receive refunds for the items that were shipped, the freight, taxes, or brokerage, and the products will
become the property of UPS. If the tracking states that you gave an incomplete address then you will need to contact UPS to provide
the correct information. If you decide that you do not want the items then you will need to accept the shipment and then contact us at
rma@xoxide.com to receive return authorization.

Freight Forwarders:

We ship throughout the United States (including Puerto Rico, Guam, and the US Virgin Islands) and Canada, as well as to APO/FPO
addresses. Customers in other countries may place orders with us using a freight forwarding company as your shipping address (if
the address of the forwarding company is listed as an authorized secondary address with the credit card issuer) but we will provide no
support on any products that are ordered and will not be responsible for lost, damaged, or incomplete packages. If you use a freight
forwarding company then you do so at your own risk.

Return Policy
Terms and Conditions:

1.        All returns must be initiated within 15 days from when the products are delivered to you. All returns require an RMA number and
must be received by an Xoxide.com employee within 15 days of receiving said number.
2.        You can email rma@xoxide.com to receive an RMA number, please include your order number, your name,
the product that you wish to return, and a reason for the return.
3.        Customers are responsible for all return shipping costs, including on defective merchandise. This is analogous to paying for
gas to drive a product back to the store you bought it from. Packages that arrive "COD" or "Postage Due" will be refused.
4.        All products must be received in new, resalable condition. The condition of the product will be determined at our discretion.
5.        A 15% restocking fee will be charged for all non-defective returns. A larger restocking fee may be deducted if the returned
merchandise is not resalable (for example, a tamper-proof seal broken, the packaging damaged,
the product scratched, manual or software missing, etc.).
6.        Packages refused by the customer will be restocked with a 20% fee deducted from the refund. In addition, any postage due or
brokerage fees associated with recovering a refused package will be deducted from the refund.
7.        Shipping charges are not refundable under ANY circumstances once an order has shipped.
8.        We do not cross-ship replacements for defective items, but we may waive the restocking fee on a return for a refund if the
customer places a new order for a replacement product BEFORE the return is processed and informs
our customer service team of the new order number.
9.        Authorized returns will be processed within 7 business days ("business days" exclude weekends, holidays, and the day the
package is delivered) of when they are delivered. Unauthorized returns, refused packages, and undeliverable packages can take up to
3 weeks to be processed and may be refused, returned to you at your expense, or restocked with a 20% restocking fee. If your return
has not been processed within the specified time then please email rma@xoxide.com.
10.        Returns will not be accepted for any of the following: heat sinks, VGA coolers, water cooling kits, water-cooled cases, water
blocks/reservoirs/pumps/radiators/tubing, sleeving and sleeving kits, wire loom, UV paint, UV Dye, case & mouse pad skins, and
caffeine products. Defective water-cooling products and heat sinks should be returned to the original manufacturer.

Defective Items:

If an item is DOA (or fails within the first 15 days) then please contact us at rma@xoxide.com for an RMA number and we will replace
the item for you (excepting CPU/VGA Heat Sinks and Water-Cooling Kits which must be returned directly to the manufacturer).
Replacement of defective items reported within 72 hours of delivery will be sent out via the shipping method originally paid for.
Replacement of items that failed after that (but still during the first 15 days) will be shipped out UPS Ground.

If a product fails sometime after the first 15 days then please contact the manufacturer directly. If you are not sure who the
manufacturer is, are not sure how to contact them, or are having problems getting them to replace your product while it is covered
under the Manufacturer's Warranty (if any) then please email us at rma@xoxide.com and we will do our best to assist you.

Return Shipping instructions:

All returned items should be packed in the same manner as they were originally shipped to you. Products returned without a separate
shipping box or without the original product box will be refused. You will need to write the RMA number that was issued on the outside
of the shipping container (do not mark the product box) or on the shipping label. You are free to use any carrier that you choose (we
recommend UPS because $100 of insurance is included free and all packages delivered here are signed for) but we strongly suggest
that you purchase Insurance and Signature Confirmation if you are using USPS (or any other carrier where they are not included for
free) as we are not responsible for any packages lost or damaged during the return trip. In the event that a package is listed as
"Delivered" but cannot be found, only the signature of an Xoxide.com employee will suffice as proof of delivery to our warehouse.
Privacy Statement
What we do with your information:
Xoxide, Inc. will not rent, sell, or share any of the personal information that you provide through our website, e-mail, or postal mail. We
will only use your information to send updates about your order.

How we Protect your information:
Xoxide, Inc. uses SSL (Secure Socket Layer) encryption when transmitting sensitive information. An icon resembling a padlock is
displayed on the bottom of most browsers window during SSL transactions that involve credit cards and other forms of payment. The
information you provide will be stored securely on our servers and all payment info is automatically removed from our web store 30
days after the transaction is processed.
Disclaimer, Limitation of Liability, and Other Considerations
We strive to provide our customers with as much information as possible about the products that we sell. However, you should be
aware that the pictures shown may not be of the exact products sold (although we will do our best to point out any differences). In
addition, since most of the technical data on our site comes from our suppliers and from the manufacturers of the products, we cannot
guarantee that it is all 100% correct as products do occasionally change after an initial shipment (of which we are generally not
informed) and sometimes the info they provide is just plain wrong. Unacceptable differences must be reported BEFORE a product is
used. Returns initiated on used products where details differ from those given on our site will be treated as standard returns and all
policies given above regarding standard returns will apply.

Xoxide, Inc. does not warrant merchantability or fitness of use for a particular purpose on any of the products on our web site. Any
compatibility information given on this site comes from the manufacturer of the given product and was not determined by our staff
through internal testing. Product intros were not written by technical professionals and any claims in the product introductions should
be considered opinion, not fact. It is the customer's responsibility to verify that the product(s) purchased will function in the capacity
desired before placing an order.

By placing an order with Xoxide.com you agree to abide by all of the terms, conditions, and policies given in this document. You also
agree that under no circumstances shall Xoxide, Inc., its officers, employees, or other representatives be liable for any special,
incidental, indirect, consequential, or punitive damages, including but not limited to loss of data, loss of property, or loss of profits. The
sole and exclusive maximum liability to Xoxide, Inc. arising from any product sold on this website shall be the price of the product
ordered.

Free or low-cost promotional items are offered from time to time as part of package deals. These products are available while
supplies last and we reserve the right to substitute other functionally-similar (but not necessarily functionally-identical) products of
equal or greater value at our discretion and without the customer's approval.

Finally, prices, products, availability, offers, and policies are subject to change without notice.